Fumbling through banking

<p>On 3 March i called the private banking suite to advise that my banking app is not working i was told not to worry there seems to be a problem with online banking. On the monday i wanted to make a payment and found that in fact there was a big problem a ********* had done a swim swap and managed to delink me from my online banking and proceed to clean me out and more. i caught it just before a big final payment was about to be made but by then they had managed to get 3 iPhone 7's and 1 S7 delivered to HILBROW. Oh plus they got an R80 000 revolving loan approved as well. Where was my private bankeer when all of this was happening on my account withput her knowledge. the response i get when i ask that is "these people are very smart" and even more examples of how you can get ****med which doesnt help the situation at all. </p> <p>i decided that it was not the banks fault and i should co-operate and be patient. that was probably my first mistake. my second was trusting that everyone would do what they are required to do to resolve the matter. Im with a regulator in the financial services industry and know that i work hard to resolve peoples issues and when they push to have it done sooner it doesnt help the situation. so i was told the matter is being investigated and i proceeded to open a new account so that i could at least make payments. </p> <p>this week i tried to follow up on the matter and all i get is the investigation is underway and the relevant departments have been advised. when i asked what that meant i realised the bank was more concerned with the loan they provided (without any verficiation whatsoever so paperwork) and the phones that are now on my profile for payment and not with my re-imbur*****t. i have had to go to a branch to get my contact details verfiied three times and to verify that i am who i say i am before i coould do any online banking. i was assured that my account was closed and i went ahead an made cash payments for those places where it was too late to change the banking details and changed debit order details because my banker assured me that the debit orders would not go through. </p> <p> </p> <p>well guess what this monring a debit order did go through and i made a manual payment yesterday. the ********** inflict harm on you when they ***** but the bank fumbles their way through resolving the matter so much that it makes you question why you are with the bank at all. i just called the private banking line and their systems are slow. the girl put me on hold for five minutes and then came back on the line and asked "are you still holding". be a good citizen and customer co-operate and people will be surprised that you are stupid enough to "still be on hold" like they asked you to. i bragged about how wonderful FNB were and encouraged my friends and family to join the bank, right now i dont see the point of all those things i thought i had. my private banking, a complete joke i have had to do everything myself. you have an online banking problem they put you through to online banking. you want to change your contact details from the ********** ones to yours - go to a branch. i dont know what im paying for at all. No one can tell me when the investigation will be completed, what is that though no deadlines everyone just gets to come to work everyday to do what shuffle their screens around and answer calls. </p> <p> </p> <p>i want my money bank and the fees that i have incurred from all of this. how difficult can it be to close an account for goodness sake. its like they want the ********** to take the money. the bank cant even explain to me what happened how someone managed to get through their security checks and change my username and password. i want this over with. im shocked at the reckless lending. i had never even taken out a personal loan to go to a revolvong loan of that amount i dont even have an overdraft. four high end phones i dont use FNB connect for anything shouldnt that have sent some alarm bells. my account was being cleaned out everyday over the weekend and the banks risk department thought nothing of it. i dont trust online banking at all and dont trust the bank the people working for it, the ones i have had to deal with are abusive and dismissive. "ma'am unfortunately i cant tell you when we will be done" who must tell me when i will get my money back, my savings back. </p> <p>i have a work colleague that was ****** on the same day. she is with Standard bank and had money withdrawn from her account. she was reimbursed last week already. </p> <p>Now i have to look forward to another month of trying to get my life back because you cant trust people entrusted with your money to act right and do the right thing either. you have to scream and shout. i will be paying double for everythign this month and no one will care because its not their money </p>