****ing annoyed and sick and tired of the **** I get from FNB !!!!

So I wanted to send an ewallet to myself or my sister and found I could not, kept telling me not allowed from specified account. I called the contact centre to be told my account was frozen and I was supposed to be transferred to a department that would help me... Guess what she dropped the call on me. I called again another agent answered and told me that I cannot do ewallet as there was misconduct on the account and when I asked what misconduct because I deposited money for the bank charges last month and I paid my credit card so what misconduct??? See then said she will transfer me to the ***** department but guess what she never did either. As an unemployed person are you gonna give me that airtime back for holding on so long and been given the run around? I now get to the mall and want to withdraw my money in that account which my husband sent to me and guess what I can't access my money either or even move it to my other account. Now tell me how useless has FNB become? Can you do me a favour? Give me back all my money as it was without charging me for your stupid cheque account which I asked them to downgrade a week ago at the branch. Without warning or notification no one bothered to inform me of my account being frozen nothing. I want my money by close of business Monday and to shut down this useless account that you people cannot handle correctly. People ***** your bank's with huge amounts and you people do nothing about it but because of small things then you feel it's misconduct. I want my ****** money with no excuses and no runarounds as this will get worse with me putting pathetic reviews every wee**** Argh sies maan