****EN UP SET

On the 22/12/15 around 13:30 i received an E wallet from my father an amount of R1000 i then went to FNB ATM in Kew on Corlett drive Bramley ,,,I entered my cell number and ATM PIN then i withdraw the R1000 (RENT MONEY) but NO MONEY came out the ATM automatically said OUT OF SERVICE , I called the FNB helpline *** and spoke to Bongani Motlhabane in E wallet department explained to him my situation and he asked me for my cell number and he advised me that it shows on the system that the amount of R1000 was drawn from my e wallet account, he then advised that he will escalate my matter to the admin department which i will get feedback in 7 working days time, i refused to hear that as it was my Rent money that has to be paid in by Next Monday , I asked him to speak to a Manager on duty and he kept me on hold for 6 minutes after 6 minutes i was told that Managers are in Meetings and he will process my situation to the admin department to have it sorted out by latest Thursday 24/12/2015<br> I really dont understand why dont they just refund my money as its still sitting in the ATM <br> <br> He gave me the Reference Number RB***<br> <br> <br>