LB
Lynn B

1 reviews | Active since Mar 2009

13 Sept 2018, 09:10

****ED UP CONSULTANTS

So since Monday, 10th September I have been experiencing problems with FNB leaving me at a place to finally close all FNB accounts I have and move over to Standard Bank.

Thanks to Thato Maleswene and all the other premier bankers who helped me so much this week that I got stranded this morning and had to take an UBER trip but couldn't pay the driver. I have to now carry the cost of R167 from Midrand Gautrain Station to Sandton City and to top it off I came 50 mins late at work. I have asked numerous bankers whether my bank card is active and will I be able to continue using it just to find out when trying to make a payment this morning that my cheque card has been cancelled. I WILL NEVER EVER ****EN DO ANY SORT OF BUSINESS WITH FNB IN MY ENTIRE LIFE AGAIN. ****ED UP BANK WITH *********** PREMIER BANKERS AND BRANCH CONSULTANTS. I WILL TAKE THIS TO THE MEDIA BECAUSE FNB IS DOING THIS CONSTANTLY AND THINK ITS PERFECTLY OK.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Sept 2018, 09:33
Official

Good Day Lynn ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***