****ed up business

Item: FNB (First National Bank)
Rating: 1
Author: khensani S

I have recently missed my debit order by a few days,then when i called fnb to run the debit order again a stupid consultant tells me to make a manual payment. I did so, then the following day they run the debit order. they take my last money for transport. I called and asked then to reverse the debit order they tell me i should wait for three days. Its over 3 days now still waiting for my money........

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

21 Sept 2017, 14:15

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

FNB (First National Bank)'s reply21 Sept 2017, 14:15

Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

khensani S's updateReviewer Update

22 Sept 2017, 15:52

This ****ty bank has not said anything about my money. The replies are just to buy time... I called them this morning they said I'll have my money by end of business.....guess what! So much for 'How can we ****ing help you?"

khensani S's update22 Sept 2017, 15:52

Reviewer Update