Frustration With FNB’s ***** Process and Customer Service

**Review of FNB Bank – Concerns About ***** Case Handling**

I recently logged a ***** case with FNB, and the overall experience has been disappointing. While the investigation was underway, the disputed funds were temporarily returned to my account. However, once the claim was denied, the bank not only removed the funds but also charged an additional fee for reversing the amount—despite the fact that I never requested the money to be returned before the case was concluded. I find this practice unreasonable and unfair.

I dealt with a manager, Derek Singh, who assured me that he would assist with my case. He provided his personal number and promised to follow up, but I have not heard from him since. I have sent multiple messages without any response. This lack of communication feels unprofessional and disheartening. I would rather not be offered assistance than be given assurances that are not followed through.

What makes this even more frustrating is that I contacted the bank immediately after noticing the *****ulent transaction. At that moment, the funds were still pending, and I believe the situation could have been addressed more effectively if action had been taken right away.

Although the amount involved is small, every rand counts, and the handling of this matter has left me deeply dissatisfied with FNB’s service and processes.