Frustration with FNB and rude staff

I have now been calling different FNB departments for the last 1 hour 15 min, to get a matter resolved and every time I speak to a different person I get conflicting info. I have a very urgent matter to get sorted out and I please need someone to get to sorted. Not even the Secure chat people are able to give me the correct info. Not great service at all. Quote disappointed.