Frustration with FNB

Premier account holder with FNB. My account had a ********** transaction done on the 2nd of February 2022. When this occurred, I immediately contacted FNB, *** at 13h20, explaining what had happened, to be told that I must go to the police station and report the case and get a case number. The next day I took a days leave because I treated this situation as urgent: went into the bank to block my card and online access as advised telephonically. Please see attached affidavit and police report. The FNB staff at menlyn mall, were helpful.

After all the driving between Lyttelton police station being a healthcare worker working 12 hour shifts, I have become beyond frustrated with the situation and person assisting me with this matter especially since my account is on hold for over a month. PLEASE HELP!!! I need to receive my salary in a reliable bank account and pay my debit order fees. I'm sure my account is on a negative balance thanks to the all the debit orders I'm unable to pay, the poor communication from FNB ***** department and irresponsible management of my account.