Frustration with FNB

I write this review feeling extremely frustrated with the service i have received from FNB. Since the 3rd of July 2018 i have been trying to take over a dormant account for a business we have taken over and to date i have not been able to do this. The branch at the Glen told me it would be easier to perform this function by making use of the online process. I was told which documentation to submit, all the documentation was submitted on the 3rd July 2018 ref no ********** 3_ ********** 83 and to date not 1 consultant has contacted me. according to the e-mail we receive with the reference number it is confirmed that i will be contacted within 24 hours. Well let me tell you i have had to call back 5 times to follow up with the process and no body can help me you cannot even speak to a supervisor or manager for assistance. To make matters worse we already bank with FNB for other companies we own including petrol cards and company credit cards so we already have a user profile all they need to do is link the new account to our current user profile so its it not that difficult a JOB. Today I was on hold for 40 minutes eventually I put the phone down. To anybody looking to do the same things please I beg you rather go to another bank as FNB obviously do not take these matters to seriously. I have sent permissions@ fnb.co.za our current profile number last week ref no ********** 2_ ********** 64 no one has called I had to call back to no avail. Feeling very FRUSTRATED with FNB at the moment, we have clients that need to pay deposits for work to be done and we cannot do this with out a BANKING ACCOUNT!!!!!!!!!@!!!!!!!!!