YG
Yugen G
1 reviews | Active since Jul 2012
13 Nov 2019, 13:04
Frustration with First National Bank
Its been 3 weeks since FNB had their glitchy online system. (23-26/10/2019) Funds were incorrectly transferred into another account of mine.(24/10/2019) The online facility does not allow me to transfer the funds back into my primary account. I have been to the branch 3 times already, waited for 45 minutes on hold and logged a call with the call center on the 29/10/2019. now with a reference number, i still dont have my funds returned. i have also logged complaints on the online platform and still no response.
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Replies (2)
FNB (First National Bank)'s replyOfficial
13 Nov 2019, 14:36Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply13 Nov 2019, 14:36
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
YG
Yugen G's updateReviewer Update
14 Nov 2019, 17:19Finally got my money returned to my primary account.
Thanks to David for your assistance.
FNB still need to work on a quicker response to their clients.
Thanks to David for your assistance.
FNB still need to work on a quicker response to their clients.
YG
Yugen G's update14 Nov 2019, 17:19
Reviewer Update
Finally got my money returned to my primary account.
Thanks to David for your assistance.
FNB still need to work on a quicker response to their clients.
Thanks to David for your assistance.
FNB still need to work on a quicker response to their clients.