FRUSTRATION PERSONIFIED - SHOCKING SERVICE all promise and no substance useless at assisting

APPALLED AND FRUSTRATED AND ANGRY WITH THE NON EXISTENT SERVICE this apology for a bank offers. I have tried now for two days to make a payment via online banking and for two days solid, I have not received an OTP. I have WASTED am of my monthly allocation to try and get some sense from the apparently fantastic call center - big joke they are, and am no further at all. Effectively I am now unable to make any payments from my bank using my own money, or recharge my phone which they so kindly depleted for me, or even access my own funds in my own account. They promise the world and offer very little - Don't be fooled by all the flashy advertising - it is just that and empty promises. This is an incredibly mercenary and frustrating institution to deal with. I am still no nearer to accessing my funds. I have sent at least 4 messages requesting assistance and lodging complaints and of course, and as usual, not even an acknowledgement so even their service bot appears to have been infected with the same lethargy as the people who supposedly work there. Thoroughly disgusted and looking elsewhere now.