Frustration and incompetence

On 16 July 2018 I requested to port back to MTN from FNB network to which I was told it takes 24 hours to be activated. On the 17 July 2018 I got a message in the morning that the port request has been received and is now being processed. I followed up with them on Wednesday they gave me a *** telling me that my port request was cancelled. On Thursday I followed up again and was told to resubmit the request to which I did twice. I followed up again with them and was told that my request was not received, however another consultant told me that my case has been escalated with ref: ********** . Their 24hours turn around time has lapsed long time ago. Up to date my port request has not been successful.