1 reviews | Active since May 2014
Frustrating Trying To Deposit Cash at ATM
<p>I don't bank at FNB, but just want to express the frustration at trying to deposit cash at your ATM's.</p> <p>First of all, not being able to see what your are typing (coming on the screen) for the acc # and reference # is daft!. Why do you not allow that to be made visible while typing? Even just for a few seconds?</p> <p>Secondly, not allowing special characters (ie +,:/ etc) to be entered in the reference section is also just plain daft. My recent transaction required the use of the '/' and '+' characters in the reference number to be valid. So I had to stand in a long queue to have it done by a teller.</p> <p>For a change I can compliment ABSA and their cash deposit ATM's</p>
Good day Mr. Gazzaking
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***NF.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Gazzaking
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***NF.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
