Frustrating to deal with FNB and Hammond Pole

<p>I can't understand why with FNB to get anything out of them you have to log a complaint on a public forum before they assist you. It's very frustrating!</p> <p> </p> <p>Over a month ago, I complained that they loaded with Hammond Pole attorneys a judgement on my mom’s name. I requested to negotiate a settle of this debt on behalf of my mom. FNB passed on the complaint to Hammond Pole - I had a huge blow out with the Attorneys - they are just an awful company with rude employees. I had to lodge another complaint to get FNB to assist with the settlement as their attorneys Hammond Pole are just shocking.</p> <p> </p> <p>Zanele from FNB - said she would take this over and deal with it as I refused to deal with Hammond Pole. I finally thought that I would be able to get somewhere. But instead this has been a pain staking experience. Email response if at all take a week. Now I don’t know if it's just me - but keeping your client or a concerned party updated should be a priority so that they at least know that something is happening.</p> <p>I eventually got a settlement amount from them - what they call discounted. Initial debt R16000.00 Current amount R92000.00, they offered a settlement in the R40000.00's which I proceeded to settle. This money was paid over in the beginning of December. I have had no feedback with regards to how long it’ll take to get a letter from them to say that they are in the process of removing the judgement. I urgently require some formal type of communication. This shouldn’t take over 2 week.</p> <p>It's incredibly frustrating that you just can’t get help from these people and that a simple update is in-fact a huge task.</p>