FRUSTRATING SITUATION

I opened up an fnb account on the 23rd of January 2018 i app**** online and got a call back from a consultant we verified everything and all was set i was then told to go to the branch and get a temp card of which i did i then on the 29th of Jan i got my gold cheque card delivered to me by CCD couriers and haven't had a chance to use that card until yesterday and to my surprise this card is not linked to a customer with that being said i cannot access my funds,i cant even reverse funds that went off my account and no one is able to help me.This is not the first time that i've had fnb send me a card and NEVER Before have i ever had such a problem.i have called the customer care line and when i go through the verification system and enter the last 6 digits of the card i get told "the card is not linked to a customer" im getting so frustrated because i need to access my money...i cant even purchase airtime on that STUPID account and no one is bothering to ASSIST ME!