Frustrating settlement quotation request process

I requested a settlement quotation for an FNB bonded property on the 30 June 2020 through email without any luck. Another request was made on the 6th November 2020, just an auto reply was received. This year i emailed another request on the 2nd February 2021 still without any response, except for the auto reply stating a 24/48 hrs turnaround time. I sent a follow-up email on the 5th February 2021 and even used the customer service "contact us" platform to raise my frustration. I have tried telephonic follow-ups and I've had to drop the line because of endless transfers and kept on hold hence an email is an economical choice for me. I am using this platform as a last resort for this frustrating service.