ZJ
Ziyad J
1 reviews | Active since Mar 2009
22 Jun 2019, 12:39
Frustrating phone call
Half an hour wasted with your premier team.
I have a simple question and i doubt i am the first person to ask this.
1. My credit cards expire in August 2019. 2. I want to make a booking on booking.com TODAY. 3. My booking is for an October stay. 4. Booking.com requires a credit card that will be valid on the date of booking i.e October.
What do I do?
Please provide me with a sensible answer that does NOT involve me being charge or your consultant and their team leader taking guesses.
I refuse to be inconvenienced because your product is not capable of doing what its supposed to do.
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Replies (1)
FNB (First National Bank)'s replyOfficial
24 Jun 2019, 08:51Good day Ziyad,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply24 Jun 2019, 08:51
Official
Good day Ziyad,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***