1 reviews | Active since Sept 2016
Frustrating pathetic service
Trying to setup an online profile with FNB to use with my Paypal account.
Spoke to Omkwayi and he told me the easiest would be to get my account number from the investemnts department and he put me through.
Spoke do not not know who but he told me I do not have an active account with FNB, I asked to speak to a supervisor and he put me on hold indefenately.
I ended the call and redialed the number for technical support and got throught to Itumeleng, after explaining my whole story AGAIN, he said "I see" and AGAIN put me on hold indefenately.
Even your website is a piece of **** that is just out to frustrate a person even more when trying to log a complaint!
Good day Paul,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Online Banking for investigation and resolution.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Paul,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Online Banking for investigation and resolution.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)