GA
Gert A
1 reviews | Active since Jul 2016
05 Jul 2022, 11:48
Frustrating, NO SERVICE
Unable to transfer funds from savings account to my credit card using On Line banking. Fed up listening to automated selections which only result in long wait, phone charges and no solutions. FNB, I am worse off in the 21 st century regarding service level than I was 25 years ago.
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Gert A's updateReviewer Update
05 Jul 2022, 15:59Received a phone call. Lady could not assist. Would get someone to call and assist. NOTHING. Now their system is down again as it was over the weekend. No balances available on accounts. On July 1 they sent SMS apologizing for digital channels and some cards being affected. FNB, you may not realise it... you still have problems. Major it seems. Will you expect me to pay interest on my Credit card balance because I could not do a transfer due to your problems? This is just so difficult to grasp.
GA
Gert A's update05 Jul 2022, 15:59
Reviewer Update
Received a phone call. Lady could not assist. Would get someone to call and assist. NOTHING. Now their system is down again as it was over the weekend. No balances available on accounts. On July 1 they sent SMS apologizing for digital channels and some cards being affected. FNB, you may not realise it... you still have problems. Major it seems. Will you expect me to pay interest on my Credit card balance because I could not do a transfer due to your problems? This is just so difficult to grasp.