Frustrating National Bank....

So far my experience with FNB has been a bit *****. Great potential to be the best bank in South Africa but they do stupid stuff to seriously impede themselves from attaining that title. When I just got the account, I could not use mobile or internet banking to make payments of more than 500 rand per payment.. Why on earth is there such a dumb limitation? Only they know. Anyway, that is not my problem at the moment.

Currently I am in deep serious trouble. I am abroad. My phone was ****** and so I lost access to the FNB app. At least I could log into my FNB internet banking to remove the connected app but now, I cant install it on my new phone. You know why? because you need an OTP that is sent to your mobile phone number. My phone is ****** and I am abroad so I have no possibility of getting that OTP. Now get this, in order to change your cellphone number for receiving OTPs, YOU NEED THE APP!?!?!?!, How does that make sense?? I cant load the app because no OTP. I cant get the OTP because no APP. So what it comes down to, I can make certain payments to beneficiaries that is already listed, but I cant create any new beneficiaries without OTP. I cant make international payments without OTP either. And there is no way to report the issue to them online.