Frustrating National Bank

So here we are back at the local (Kolenade, PTA) branch of FNB.

After my last review on the same issue (#***) of FNB not being able to locate our newly allocated Business Cheque card (just a replacement for an expired card) for TWO MONTHS, nor seemingly being able to resolve the issue so that we can continue trading in a somewhat normal fashion. We received multiple emails stating that the issue has been escalated to another department and someone would be in contact shortly to resolve this issue, only to receive another mail from that department that our issue has once again been escalated and that someone from THAT department would be in contact shortly to resolve, only to ONCE AGAIN receive an email to send us around the never-ending hamster-wheel in search of basic service. It seems they have escalated the problem out-of-sight and thus out-of-mind.

It has nou been 68 days of being hamstrung by FNB, and every request for a resolution of info on the issue gets answered in a roundabout way by pawning the issue of to another branch/the courier company/another department or any other possible scapegoat.

FNB this is my 6th time sitting in a queue in your branch to settle a trivial issue that should never of occurred. It seems that any interaction with you guys is an absolute waste of time/money and effort.

I honestly don't know how you charge us a "Value added service" every month above and beyond the normal service fee when you can't deliver on something as BASIC as replacing a expired Cheque card.

By disappointing is only exceeded by your excuses.

SMH.