Frustrating National Bank

Item: FNB (First National Bank)
Rating: 1
Author: Kerry K

I am so disappointed with FNBs secure chat. I am desperately trying to change my OTP from cellphone to email as I am in China and can no longer use my South African number. Every time the consultant replies the page logs out and you cannot actually have a conversation! Feeling very frustrated and helpless.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

14 May 2019, 12:59

Good Day,

We would like to sincerely apologize for all the inconvenience caused.

A complaint to the relevant department has been re logged for urgent assistance (ref : ***F ) who will investigate and provide you with feedback.

Kind Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply14 May 2019, 12:59

Official

Good Day,

We would like to sincerely apologize for all the inconvenience caused.

A complaint to the relevant department has been re logged for urgent assistance (ref : ***F ) who will investigate and provide you with feedback.

Kind Regards,

Hello Peter Complaints Team

***