CS
Chris S
1 reviews | Active since Aug 2012
07 Dec 2015, 11:41
Frustrating experience with Premier Banking
Opened an FNB credit card. After the card was activated I phoned Premier Banking and was told that the Bundled Pricing Option is automatically app****. When I phoned the card division this morning to decrease my limit I re-confirmed and lo and behold, still on Unlimited option (which apparently was now changed, but I'm not holding my breath). Was charged the rewards fee as a result. Please reverse this fee.<br> Come on FNB, jack up your service or I will cancel the card again.
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Replies (1)
FNB (First National Bank)'s replyOfficial
07 Dec 2015, 15:30Hello chrissch,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 828531 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 828531 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply07 Dec 2015, 15:30
Official
Hello chrissch,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 828531 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 828531 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)