Frustrating experience for international FNB clients

FNB, please understand that not all of your clients still live in South Africa. My account has been blocked because you require proof of salary, even though no salary has been paid for years into that account. Surely you can verify this by checking the account transactions instead of insisting on documents that don't exist. Communication is also very frustrating: emails receive no or very slow responses, and we are repeatedly told to phone 087... number, which might be convenient for local clients, but impractical and costly for international clients. Please review your process and provide proper support channels for customers outside the country.