Frustrating Credit Card Closure Process

Frustrating Credit Card Closure Process

Ref number : T2k0Y9 . I have been trying to close my FNB credit card via the chatbot, but I haven’t been successful. After multiple attempts, I received an email instructing me to visit a branch to close the account. The issue seems to be my running balance of R600, which is preventing closure.

I have already completed the necessary forms to transfer the balance to my Absa account, yet the process remains unresolved. I have tried the call center, branch and even chatbot . The back-and-forth and lack of clear guidance make this unnecessarily difficult. I expected a smoother experience from FNB.