Frustrating and Poor Customer Service, Stay Away!

My husband purchased a Sony Xperia cell phone from the dot FNB store in Canal Walk and the after sale customer feedback is extremely frustrating to say the least.<br> <br> Upon purchasing the cell phone it was never ONCE explained to us that should anything go wrong with the cell phone it would need to be repaired via a third party repair centre. Had we known this it would have been more worth our while to purchase our cell phone from any normal Vodacom store for example.<br> <br> Dealing with their third party repair centre is enough to drive anyone up the wall.<br> <br> They had my cell phone for over a week and when it was returned not only was the problem still there but it was worse.<br> <br> Now I ask you, why should we, as private clients of FNB be dealing with this???<br> We purchased the cell phone from Dot FNB, they should be the ones repairing and fighting with their repair centre. NOT US!<br> <br> When I called into the store, I was told that the manager is off today... surely you should have a manager on duty every day to handle customer queries such as these??<br> <br> POOR POOR SERVICE FNB... From my perspective they're happy to take our money but not assist with any after sale assistance.<br> <br> Feedback please.