Frustrated, worst service and terrible turn around time

I trusted FNB with my life over the years but tjo they're showing me flames. I lost my card, reported and replaced it on the 19 May 2024. On the 07 June I woke up to a list of tolls transactions. I went to a branch and of course was placed on the ***** line. ***** case was opened but then that never stopped the transactions. The 19 June I again woke up to a flooded inbox of tolls transactions. I called the ***** number I was initially given but after almost an hour of holding I finally gave in as no one responded to my call. I resorted to whats up but was told the case is still within the investigations turn around time and it's getting attention. In the morning of 22 June my heart almost stopped as I woke up to another R2800+ of tolls transactions, all this N4 tollgates. I immediately called the ***** line just before 07:30 am and this time my call was answered almost immediately. Guess what the guy who assisted me decided to open another case and he promised that the card is flagged and will no longer transact. Around lunch time today I check my App and boom - R1350 purchase of 08 items was made on the 22 June, how cz I was just promised the account was flagged? I went to the bank and was put on the line with ***** department but was told they are offline I must try later again. To date I have lost+- R10 000 and the sad reality is the transactions continues even when the account is on minus.