Frustrated with the process and staff

I am super disappointed with fnb and the staff that I have tried to contact to help me with this issue.

I paid R600 to get my new passport, now when I get to the booking step in the process I am always met with "No time slots available. Please make anonther selection." But I have done the max amount of dates the system allows.

Today I phoned FNB. After being on hold for nearly 45 mins I manage to chat to someone that actually just connected me to home affairs. I spent close to 3 hours on the phone with home affairs and they told me that I should contact FNB because FNB opens up the time slots of when I can book. I then spoke to FNB again and was met with a super hostile chat support agent. I asked if I could speak to a manager to express my frustration and I was told no, it not possible by the fnb agent.

I am really at a loss here!

So frustrated. I have even tried waking up at 1am to book. This has been going on for nearly 7 days now.

Can I please get some help or can you just refund me for my payment.

I ask