1 reviews | Active since Aug 2018
Frustrated with services
Due to a problem with vodacom I had to ask fnb to reverse funds that vodacom charged me twice for a month's subscription. However the agent at fnb not only reversed the funds but charged me R20 bank charges to do it which I now find out was not the procedure furthermore the agent at fnb has put a stop order on the vodacom debit order which I did not ask for. Now I am in constant fights with vodacom as they could not get their money for the end of August and I am being charged a further R100 penalty fee from vodacom cause of the returned debit order due to the fund agent who did the incorrect thing on my account.
Good day Regina Isaac,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Regina Isaac,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)