Frustrated with poor service from fnb

An unauthorized deduction of approximately R1,200 was made from my account without my prior knowledge or consent.

Upon querying this with the bank, I was informed that the deduction related to a transaction from December of last year — yet the amount was only deducted recently, with no prior notification given to me. I immediately raised a query, and was advised that the matter would be investigated.

However, to date, I have received no feedback whatsoever, and the funds have not been returned to my account. This lack of communication and the undue delay in resolving the matter is causing me considerable financial stress and frustration.

I respectfully request that this be treated as a matter of urgency, and that I receive a formal response along with the immediate reimbur*****t of the deducted amount