CB
Caylene B

1 reviews | Active since Sept 2016

19 Sept 2016, 15:00

FRUSTRATED WITH PATHETIC CUSTOMER SERVICE

<p> FNB promised me delivery within 3 - 7 days, today is 8 days later. I have been contacting MR D, since the 13th September, to be promised feedback, investigations on where the card is. I am so frustrated, I might has well collect the card from the FNB Volt myself after all this running around for a card to be delivered.</p> <p> </p> <p>Every time I call for a follow up, I am told to WAIT, I will be called back with feedback... until I have to call back myself.</p> <p> </p> <p>If there is ever a next time, I need something to be delivered, FNB should rather send it with a ***eon!</p> <p> </p> <p>This service from this delivery company, is making me regret doing any sort of business with FNB.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Sept 2016, 11:35
Official

Good day Caylene1206,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)