1 reviews | Active since Nov 2016
Frustrated with my Bank,FNB!!!!
<p>I made a purchase online to incredible connections on the 24th Nov 2016, R12000 only to find out that the order was canceled/ declined however the money had gone through from my account, "reserved for purchase" . I went to FNB and filled a dispute form and was later informed they can't assist me without a decline slip. How on earth do i get it if its online.What's more frustrating is the money is still reserved it clearly has not gone through to the merchant but FNB refuses to reverse my money back.</p>
Good day Dr. masasi-rebese
Thank you for sending us your mail regarding your dispute matter. Kindly note that we would like to apologize for the inconvenience caused, in lieu of your service experience we have logged this matter as a high priority complaint with the following reference number: ***.
You will be receiving feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Dr. masasi-rebese
Thank you for sending us your mail regarding your dispute matter. Kindly note that we would like to apologize for the inconvenience caused, in lieu of your service experience we have logged this matter as a high priority complaint with the following reference number: ***.
You will be receiving feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***