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Dion M

1 reviews | Active since Dec 2016

15 Sept 2017, 09:47

Frustrated with internet banking

I have been trying for hours to reset my username and password on the fnb website and it keeps saying no data returned. Call centre can't help and want me to go into a branch. Is this what FNB means by digital banking and innovation. This is absolute bull.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Sept 2017, 10:14
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

The complaint reference number is ***NF.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

DM
Dion M's update15 Sept 2017, 12:44
Reviewer Update
Thank you Marcini for the call and for resolving my issue.
FNB (First National Bank)
FNB (First National Bank)'s reply15 Sept 2017, 12:56
Official

Good Day

Thank you for your postings and changing the review status.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused . Should you have further enquires do not hesitate to contact us on ***.

We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Naomi Petersen

*** (option one)

***