Frustrated with FNB's pathetic customer service

If I could I'd give -5 star rating believe me I would. FNB has been the worst customer experience in banking out of the 3 banks I bank with and I struggle with the fact that they are so highly rated. Their contact center is pathetic, the robot voice is a waist of time. Your staff at Tygervalley Cape Town is ***********, unfriendly and not eagar to assist. My 32day account was closed without my knowledge or consent and then another account was opened in my name... again without consent and now when I want to access funds the money is nowhere to be found and I have to drive up and down to a branch (asif my car uses water) because you cannot assist me telephonically. I'm told to download the App and make the transfer but the more I say it says I'm not registered/don't have an account the more they refer to the App. FNB LISTEN FIRST!!! I'm so disgusted and will NEVER RECOMMENDED FNB TO ANYONE ELSE.