Frustrated with FNB

I am a new FNB client and have been struggling to get a credit card for almost a month. I've only heard good things about FNB, but my experience thus far, is that nothing works. Their systems don't seem to be aligned, which is preventing the issuing of the card, and speaking to multiple consultants prove fruitless. First I couldn't access the online profile, went to the bank to activate, and now I can't load beneficiaries. What's next? Maybe I should stay with my original bank.