NM
Nasreen M
1 reviews | Active since Feb 2012
19 Jul 2025, 12:11
Frustrated with fnb consultants service
For the past 2 months I'm trying to find out why I'm being charged a high monthly ac fee on my credit card when all of my colleagues who are on same ac option are paying far less, but all I'm given are case numbers and not one consultant calls me to explain. I've tried chatting and calling but not getting any clarification. these are a few of the case numbers. CAS-***7-P3J2S8 CAS-***5-L2L9S9 CAS-***-D7W0W5 I am now at wits end and would like a supervisor to call me asap. Frustrated. N Moosa ***
Helpful (0)
Replies (1)0
Replies (1)NM
Nasreen M's updateReviewer Update
15 Aug 2025, 10:37I'm very unhappy with fnb credit card department. They still maintain the high ac fee and request me to downgrade my credit card to Aspire in order to pay lower ac fee. Why should I do that when a I know of other fnb clients who are on premier and pay the R44. Credit card department charges me R115 and said that ac fees have increased since July 2025 yet when a consultant by the name of Karabo Modisane investigated the matter with credit card dept and assured me that my ac fee was sorted out from august to R44. But cr card division still charged me R115 in aug as they mentioned the ac fee increased. What??? from R44 to R115? I request this matter to be escalated further. Many thanksRegards
NASREEN***
NASREEN***
NM
Nasreen M's update15 Aug 2025, 10:37
Reviewer Update
I'm very unhappy with fnb credit card department. They still maintain the high ac fee and request me to downgrade my credit card to Aspire in order to pay lower ac fee. Why should I do that when a I know of other fnb clients who are on premier and pay the R44. Credit card department charges me R115 and said that ac fees have increased since July 2025 yet when a consultant by the name of Karabo Modisane investigated the matter with credit card dept and assured me that my ac fee was sorted out from august to R44. But cr card division still charged me R115 in aug as they mentioned the ac fee increased. What??? from R44 to R115? I request this matter to be escalated further. Many thanksRegards
NASREEN***
NASREEN***