Frustrated with FNB Bussiness

I have app**** for a new Business Bank account with FNB, I received an email confirming my accounts have been opened and that "If you have not yet received your FNB Business Banking Cheque Card, that a courier service will be contacting you shortly to make arrangements for the delivery of your card." I eventually went to the FNB Lephalale Mall Branch where they informed me that I can't obtain any cards from them, it will be sent to me. I have not received any cards to date and sent an email on Thursday 22 November 2018 reqeusting feedback on when I will be receiving my cards, with the automatic reply "Thank you for your e-mail correspondence, we are attending to your request and will be in contact within 3 business days, excludes public holidays and weekends.

For more information please contact our Business Banking Desk during business hours (08h00 - 17h00 Monday to Friday) on ********** .

FNB Business Banking"

They have not contaced me yet and this is becoming a matter of urgency.