Frustrated to the core

Have the worst experience, I spoke to Christine, Bonolo, Asanda, Thero, Susan, Segodi, Nontobeko, Palesa and Michelle all in 2 days asking them to downgrade my account as I was not interested in the whole overdraft thing because I did not understand it. They told me to pay R1400 something then I came back and asked so I settle it and was now told R1600 something and told them I want to pay and downgrade. Useless agents and now o told them to just close the account as I am no longer interested because of the service I received and they told me so many things and had to pay more money and I did and requested for the account to be closed. I used to hear FNB is a **** but this is too much and very frustrating. I didn’t want to close but because of the service I have gotten I am done. All I want is for my account to be closed. Close my ****en account . Ref - SC-*** I hope QA goes through all this and management, some of your agents don’t know their product knowledge.