MP
Mario P
1 reviews | Active since Jun 2016
13 Jun 2019, 17:14
Frustrated Private Wealth Client
I app**** for a home loan 3 weeks ago and still waiting for an outcome. As a Private Wealth customer you would expect a certain degree of urgency when it comes to a major capital transaction. I have been in contact with my Private Banker regarding this delay however they are unable to fast track the application. In the meantime I have also app**** via BetterBond and they were able to generate 100% approved home loan offers within 3 days! It would appear that the Private Wealth section is unable to provide the service that they claim to provide. I pay R499 per month for this service which is actually non-existent.
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FNB (First National Bank)'s replyOfficial
15 Jun 2019, 10:42Good Day Mario Du Plessis
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***F
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***F
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply15 Jun 2019, 10:42
Official
Good Day Mario Du Plessis
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***F
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***F
Regards, Hello Peter Team Tel number: ***