Frustrated Lady

I would just like to share my frustration since opening an FNB account.

A few weeks back, while I was still waiting for my card to be delivered, I went into an FNB branch to get a temp card as I needed access to my funds. I was able to use it immediately. The following day, as tried paying in PnP, my card was declined due to wrong pin. I tried again and it again said wrong pin. this was very embarrassing as the pin was really easy and it was correct. I also didnt have enough money on me, forcing me to leave the lunch I was trying to buy for my kids. I went across the road to the FNB branch and tried to draw money, but it declined. Went inside and waited for about 15 minutes before getting told, FNB is offline. i then drove all the way home, to get the piece if paper I received with the card which had the pin on, to confirm that it was right - and it was. During the rest of the afternoon, i stopped again to see if I could use my car. My baby literally had one bottle of formula left and I needed to buy more. Between 6-7pm, I went again as I knew the shops would close soon. The ATM then told me I had incorrectly entered my pin too many times during the day, that the card is now blocked. This wasn't due to me putting the wrong pin in, but due to FNB being offline. The following day, I headed to FNB to sort this out, FNB offline again. had to drive to another FNB to get help.

My husband had suggested I open an FNB account as I work for him and it would make paying me easier. During the process of a personal banker contacting me, my husband completed a form to confirm my address. As I do not have any proof. On the 24th of May, I got an sms to tell me my account has been stopped as proof of address was never received. This was the day before pay day. We emailed my 'personal banker', but he is out of the office till the 30th. Again, this is the day before payday this happens.

It is very frustrating as I have three kids and cannot have my card decline due to a fault that wasn't mine and leaving me in such a position. Now my account is still stopped and I still cant use it. Please can someone assist.