1 reviews | Active since Mar 2009
Frustrated is an understatement
<p>Every month for the past months, my credit card payment goes off on th e14 and the agreement was that it should go off on the 15th so every month just before pay day I get inconvenienced by my bank. Today I talked to 4 people and no one could assist, I was transferred to and fro differenet personnel, when my airtime ran off none of them even bothered to contact me back. I talked to a guy name Bonga and he promised to cc on the mesage he was gonna send to someone who could assist me...up to now i'm still waiting. I am frustrated and VERY angry</p>
Good day tsontsom,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our credit card complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day tsontsom,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our credit card complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)