Frustrated FNB customer. Pathetic service by FNB.

I found out all of suddenly that my credit card balance has reduced to R 0.00 - ZERO! Without any warning, without any kind of sms/email notification, FNB just decided to change my balance to R 0.00! Chat to them on the FNB Secure chat and found it is because of outstanding documents. Please keep in mind I still can't find the email where they requested documents to be sent.

I have now submitted the requested documents 4-5 days ago but no update yet from FNB. I chatted to the agent on FNB secure chat yesterday and I was told the hold on my credit card was removed but It’s a lie and It’s still blocked and balance still shows 0.00.

Tried calling them numerous times since beginning of the week. the line got cut about 4 times. The first 2 times I were transferred to the incorrect departments and the other 2 the line just got cut. It’s been almost a week since I have emailed the requested documents but my credit card available balance still shows 0.

My question to FNB is the below: 1.Please explain to me how you can just change a client's balance to R 0.00 - without a warning, without anything as much as a phone call 2. How did you expect of me to go about my daily expenses with a R 0.00 balance? What if I got in an accident? What if I had to go to hospital? What if my car broke down in the middle of nowhere and had to be towed?

As you can see, I am one extremely upset FNB customer!!