Frustrated FNB customer

It's been two weeks and I've still be told by FNB that they are still awaiting for my account verification to be confirmed. There seems to be no sense of urgency what so ever. All my funds are in my FNB account how do I pay bills? When every account is on hold??? I've emailed them today still no reply. The call centre's are of no help!! Last week the lady emailed saying they have followed up and can assist in transferring my funds but they cannot tell you when exactly? This is absolutely outrageous.