Frustrated FNB customer

Frustrated FNB customer It's been 2 days since I've sent my bank confirmation letter for FNB to transfer my remaining balance to my alternate account. I've had no response from FNB. It's also 2 weeks since my personal cheque account has been blocked. It's incredibly frustrating as I have bills to pay. All my funds ar3 are in one FNB account which i cannot access.My personal account was in no way in relation to my smart account that was originally put on hold. There's just no correspondence from FNB after submitting my bank confirmation letter.