Frustrated FNB customer

This is the second review I am writing because there is still no resolution to my query. The service is extremely poor at the FNB ***** division, I am assigned a investigator to my case when I try calling or emailing there is no response. She is waiting 3 days for an email from Nedbank to confirm that Ive been ****med. I even gave her the investigators email address and phone number and still received no response. Extremely Frustrated.