Frustrated FNB client Account still locked

FNB High Priority Complaint ref ***, please give me an update. I have called in a 100 times to follow up and spoke to an FNB rep, who said she will be contacting my son in the USA, but unfortunately nobody has been in contact with him and nobody has called me back.

I must say talking to a machine is the worst experience, FNB has lost the human contact.

FNB you can do better, I have tried to reach out to FNB every day since last week when I posted my first complaint.