Frustrated FNB client

It's been over 1 month since I've submitted a bank confirmation letter to FNB for verification. All my personal FNB accounts are still on hold since 28 November 2024. I've sent in emails to the ***** analyst I got a reply stating that they still waiting for verification. That was on the 30th December. On Friday the 3rd January I've sent in an email to the ***** analyst at FNB up till now I've received no further response. This is creating a huge inconvenience to me . Having every account on hold for this long and waiting for verification for this long is ridiculous. Furthermore I need my name cleared I cannot even get a small loan to help purchase essential items