ZL
Zandile L
1 reviews | Active since Nov 2012
14 Aug 2020, 05:04
Frustrated
Your covid relief scheme is a ****. I app**** for an extension and I haven’t received a response till today. I called your call center and I was sent from pillar to post until one of your agent told me to send an email and guess what, that was not responded too as well. Now, I work for the tourism industry, the 50% I receive, is not enough to get me by, I have a kid at school and I still need to buy groceries at the end of the month. How do you suppose I live, I’ve never defaulted on my payments ever and this is how you treat me as a premier client? You really must proud of sinking me into more depression as it’s not like I am intentionally running away from paying my account.
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Zandile L's updateReviewer Update
18 Aug 2020, 08:30Surely FNB you have bigger problems than deciding on my extension request. Its been 3 days than to receive a 1 line email from Bonolo Pelesa, telling me what I already know that you are working on my query. Is your response time not 48 Hours??? I am premium banker and this is the service you provide to the clients that having banking with you for a long time??? I am DISAPPOINTED in your service. During, COVID you are determined to tarnish my credit score that I have worked so hard to build. I have advised that I work for the tourism industry, I work with international clients, the boarders are still closed.
ZL
Zandile L's update18 Aug 2020, 08:30
Reviewer Update
Surely FNB you have bigger problems than deciding on my extension request. Its been 3 days than to receive a 1 line email from Bonolo Pelesa, telling me what I already know that you are working on my query. Is your response time not 48 Hours??? I am premium banker and this is the service you provide to the clients that having banking with you for a long time??? I am DISAPPOINTED in your service. During, COVID you are determined to tarnish my credit score that I have worked so hard to build. I have advised that I work for the tourism industry, I work with international clients, the boarders are still closed.