Frustrated doesn't even begin to describe my experience.

I made a payment on 25 November 2023 from my Capitec Account to my FNB Credit card. The FNB account was credited 27 November 2023, which went missing/isn’t reflecting in my account. I reported it to FNB on 1 December 2023, followed up several times with the contact centre, card division, I even went to the FNB branch 8 January 2024.

I contacted Capitec to log a missing payment or do a payment reversal and their response is that the recall request has been unsuccessful. They have not gained authority to debit the external bank account FNB in this case as such have had to close the incident.

In this day & age of technology how does money just go missing, without accounting for it or offering a reasonable explanation as to what has happened.