FRUSTRATED CUSTOMER_POOR SERVICE AND INCOMPETENCY

<p>I have been trying to close my FNB account but every time I make the request I am told that there are fees outstanding on the account. Last week I called in, I was given a value yet again which I transfered into the account immediately and once it reflected on the same day I had to call in again and make the request. Now I am receiving emails that my account is in excess. I am wasting time and airtime back and forth with FNB and this is the very reason why I have moved all my banking to another bank. I was a platinum card member of FNB and never received the promised services.</p>